Terms and Conditions
These terms and conditions outline the rules and regulations for the use of PackPro’s website and services, including our custom packaging solutions. By accessing this website or placing an order with PackPro, you accept these terms and conditions in full. If you disagree with any part of these terms, please do not use our website or services.
General Overview
PackPro provides custom packaging solutions for various industries. All our packaging products, including but not limited to boxes, cartons, and shipping materials, are made to order based on the customer’s specifications.
By placing an order with PackPro, you agree to the terms outlined in this document, including shipping, payment, cancellation, return, and refund policies.
Eligibility to Use the Site
To use our website and place orders, you must be at least 18 years old or have the consent of a parent or guardian. You agree to provide accurate, current, and complete information during the ordering process.
Order Process and Production:
Custom Orders
All products offered by PackPro are custom-made based on the customer’s design, size, and material preferences.
Once the design and specifications are approved by the customer, production will commence. Please review all details carefully as any errors in the design or specifications will be the customer’s responsibility.
Proof Approval
Customers will receive a digital proof of the design before production begins. It is the customer’s responsibility to review the proof for accuracy. Once approved, no changes can be made, and the customer will be responsible for any errors overlooked.
Production Timeline
Standard production time is typically between 7-10 business days after proof approval, though this may vary based on the complexity of the project or the availability of materials. Rush orders may be available at an additional cost.
Pricing and Payments:
Pricing
All prices listed on our website are in USD unless otherwise specified. Prices are subject to change without notice. Final pricing will be confirmed at the time of order placement.
Payment Terms
Full payment is required before the commencement of production. Payment can be made through accepted payment methods such as credit cards, PayPal, or wire transfer. Custom orders will not be processed until payment is confirmed.
Taxes and Fees
Customers are responsible for all applicable taxes, duties, and fees. For international orders, this includes any import duties or customs fees that may apply.
Shipping Policy:
Shipping Methods
We offer air, ground, and sea shipping options depending on the destination. Our shipping partners include DHL, FedEx, and UPS.
Shipping times will vary based on the location of the recipient and the shipping method chosen. Estimated delivery times will be provided at checkout.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of the order, as well as the destination. These costs will be outlined during the checkout process.
International Shipping
PackPro ships worldwide. International customers are responsible for all customs duties, taxes, and import fees that may be applied by their country’s customs office.
Risk of Loss
Once the order is shipped, PackPro is not liable for any delays, damages, or lost packages caused by the carrier. Customers should contact the carrier directly for any issues with delivery.
Cancellation Policy:
Cancellation Requests
Orders can be canceled within 24 hours of placing the order for a full refund.
Custom orders cannot be canceled once production has begun. Please ensure all details are correct before approving your proof.
Cancellation Process
To request a cancellation, please contact our customer service team at inquiry@packpropackaging.com with your order details. Refunds will be processed within 7-10 business days.
Returns, Refunds, and Exchanges:
Refund Policy
Refunds are only issued for defective or damaged products. We do not offer refunds for custom packaging orders unless the product is defective or significantly differs from the approved proof.
Refund requests must be submitted within 30 days of receiving the product.
Return and Exchange Policy
Custom packaging products are non-returnable unless they are damaged or defective. If you receive a damaged or incorrect product, please contact us within 7 days of receipt, and we will arrange for a replacement or refund.
Returns must be authorized by our customer service team, and items must be unused and in original packaging.
Damaged Products
If a product is damaged during shipping, please contact us immediately. We will arrange for a replacement or issue a refund after reviewing the case.
Intellectual Property
All content on the PackPro website, including text, images, logos, and designs, is the property of PackPro or its licensors. Any unauthorized use of our intellectual property is strictly prohibited.
Privacy Policy
We value your privacy and are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and store your data.
Liability Disclaimer
PackPro is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. In no event will our liability exceed the cost of the products purchased.
Changes to Terms
PackPro reserves the right to update or modify these terms and conditions at any time without prior notice. Changes will be posted on our website, and continued use of the site signifies acceptance of any changes.